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Terms of Service

Effective Date: March 1, 2026  |  Last Updated: March 12, 2026

These Terms of Service ("Terms") govern your use of the Ciyex EHR platform, website (ciyex.com), and related services (collectively, the "Services") provided by Qiaben LLC ("Ciyex," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and agree to comply with these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Our Mission and Services

Ciyex provides modern health records technology to clinics and hospitals of every size. We license a commercial Electronic Health Records (EHR) platform, available as a managed cloud service or self-hosted on your own infrastructure. Our Services include:

  • The Ciyex EHR cloud-hosted platform, provided under a commercial subscription
  • Self-hosted EHR software and documentation for organizations that want full control
  • A patient portal so individuals can access and manage their own health records
  • The Ciyex website and community forum
  • Developer tools, APIs, and SDKs for interoperability

3. User Accounts

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You agree to provide accurate, current, and complete information and to notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable regulations (including HIPAA)
  • Attempt to gain unauthorized access to any part of the Services or related systems
  • Interfere with or disrupt the integrity or performance of the Services
  • Upload or transmit viruses, malware, or other harmful code
  • Collect or harvest user data without consent
  • Use the Services to store or process PHI without a valid Business Associate Agreement

5. Healthcare Disclaimer

Ciyex EHR is a software tool designed to support healthcare providers in delivering better care to their communities. It is not a substitute for professional medical judgment. Ciyex does not provide medical advice, diagnosis, or treatment. Healthcare providers using Ciyex EHR are solely responsible for clinical decisions and compliance with applicable healthcare regulations. Patients should always consult their healthcare provider for medical concerns.

6. Patient Data Protection and HIPAA

Every patient deserves the same level of data protection, regardless of where they receive care. Healthcare organizations that process Protected Health Information (PHI) through Ciyex EHR must enter into a Business Associate Agreement (BAA) with Ciyex. The platform is designed with enterprise-grade security and HIPAA compliance built in, so community health centers and rural clinics get the same protections as large hospital systems. Covered entities remain responsible for their own compliance obligations.

7. Software License

The Ciyex EHR software is licensed, not sold. Subject to these Terms and your active subscription, Qiaben LLC grants you a non-exclusive, non-transferable, revocable license to use the software for your organization's internal healthcare operations. You may not sublicense, resell, reverse engineer, or redistribute the software without our prior written consent. All rights not expressly granted are reserved.

8. Intellectual Property

The Ciyex name, logo, and branding are trademarks of Qiaben LLC. The software, and all content on the website (documentation, blog posts, design), is the property of Qiaben LLC unless otherwise noted.

9. Fees and Payment

Access to the Services is provided under a paid subscription. Fees, billing frequency, and included capacity are set out in your order form or subscription plan. Unless stated otherwise, fees are payable in advance and are non-refundable except where required by law. We may change pricing on renewal with prior written notice. Contact info@qiaben.com with billing questions.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CIYEX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CIYEX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO CIYEX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify, defend, and hold harmless Qiaben LLC, its directors, officers, and contributors from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Services at any time for any reason, including violation of these Terms. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Sheridan County, Wyoming.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised date. Continued use of the Services after changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions about these Terms, please contact us:

  • Qiaben LLC
  • 1309 Coffeen Avenue, STE 1200
  • Sheridan, WY 82801
  • Email: info@qiaben.com